Now Hiring - Account Manager in Hawthorne, NJ

Job Description

Under broad supervision, responsible for achieving budgeted Professional Accounts (e.g., Transportation) sales within an assigned region or an assigned account. Develops programs to achieve maximum sales volume consistent with sales projections. Accounts are typically at the Company or national level and are moderately complex in nature. Role typically requires between 3 and 5 years of experience.

• Additional Job Description

Additional Job Description

• Customer order entry, including entering new part numbers into system for reporting.

• Manage customer expedites and confirm delivery timing with manufacturing team. Can include locating orders on production floor.

• Interact by phone and email with customers to answer questions, address concerns and assist them with their needs.

• Manage incoming orders, track progress, and oversee work order shipments through IQMS system and file.
• Follow-up on customer quotes and product sample orders as assigned by Business Development Managers or Operations Managers.

• Respond to requests from customers for information; contact customers regarding orders that are ready-to-ship.

• Receive and process quote packages including drawing interpretation. Recommends pricing.

• Represents Nylok at various trade show activities.

• Provide technical support to customers as necessary.

• Apply the 80/20 theory and practices to the customer base.

• Plan and prioritize schedule to meet goals established annually by General Manager.

• Other duties as assigned by management.

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.

• Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.

• Team Work - Contributes to building a positive team spirit; Puts success of team above own interests.

• Communication; Oral and Written - Speaks clearly and persuasively in positive or negative situations; Responds well to questions. Writes clearly and informatively in a professional manner.

• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

• Motivation - Sets and achieves challenging goals; Highly self motivated; Results driven.

• Planning/Organizing - Prioritizes and plans work activities; Sets goals and objectives.

• Professionalism - Follows through on commitments.

POSITION QUALIFICATION:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

• Bachelor’s Degree preferred or equivalent combination of education and experience.
• Minimum of 2-5 years similar experience in a manufacturing environment.

KNOWLEDGE/SKILLS

• Well-developed verbal and written communication skills.
• Demonstrated creative problem solving skills.
• Understanding of various computer applications.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Yearly bonus

Ability to commute/relocate:

• Hawthorne, NJ 07506: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location